Zoom

Global Workforce Engagement Management Specialist

Zoom(6 days ago)

RemoteFull TimeSenior$131,200 - $262,400Contact Center Solution Engineering
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About this role

Zoom is expanding its global Contact Center Solution Engineering team, focusing on enhancing customer experience through innovative Workforce Engagement Management solutions. The role involves working closely with sales, product, and customer success teams to showcase and develop AI-driven engagement strategies that improve employee and customer interactions.

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Required Skills

  • workforce Management
  • Customer Experience
  • AI
  • Quality Management
  • Reporting Analytics
  • Presentation Skills
  • Technical Demo
  • Customer Success
  • Business Planning
  • Solution Engineering
Zoom

About Zoom

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Modernize workflows with Zoom's trusted collaboration tools: including video meetings, team chat, VoIP phone, webinars, whiteboard, contact center, and events.

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