Global Workforce Engagement Management Specialist
Zoom(6 days ago)
About this role
Zoom is expanding its global Contact Center Solution Engineering team, focusing on enhancing customer experience through innovative Workforce Engagement Management solutions. The role involves working closely with sales, product, and customer success teams to showcase and develop AI-driven engagement strategies that improve employee and customer interactions.
Required Skills
- workforce Management
- Customer Experience
- AI
- Quality Management
- Reporting Analytics
- Presentation Skills
- Technical Demo
- Customer Success
- Business Planning
- Solution Engineering
About Zoom
zoom.usModernize workflows with Zoom's trusted collaboration tools: including video meetings, team chat, VoIP phone, webinars, whiteboard, contact center, and events.
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