Manager, Workforce Management
Happy Money(17 days ago)
About this role
Happy Money is seeking a Manager of Workforce Management to lead and optimize workforce strategies in the contact center, ensuring operational efficiency and excellent customer experience. The role involves technical management, data analytics, and strategic planning to support omni-channel communication channels.
Required Skills
- Genesys WFM
- SQL
- IVR
- Call Routing
- Data Analytics
- Chatbots
- Call Flow
- Workforce Planning
- Forecasting
- Process Improvement
About Happy Money
happymoney.comHappy Money provides clear, simple personal loans designed for debt consolidation, especially to pay down credit card balances. Their online platform emphasizes transparency—no hidden fees—and lets consumers check rates without impacting their credit score. The company positions itself as a consumer-friendly lender focused on simplifying payments and reducing overall interest costs. Customers use Happy Money to consolidate debt and create more manageable repayment plans.
View more jobs at Happy Money →Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at Happy Money
Similar Jobs
Workforce Management Contact Routing Lead
Gusto, Inc.(28 days ago)
Workforce Management Scheduler
Tatu City(5 months ago)
Workforce Management Analyst
Alcon(8 days ago)
Workforce Management Analyst
Elevance Health(9 days ago)
Real-Time Analyst, Workforce Management
Navan(2 days ago)
Senior Technical Account Manager
Expediainc(23 days ago)