Oxylabs

Head of Customer Experience

Oxylabs (5 days ago)

HybridFull TimeSenior$48,000 - $66,000Customer Support
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About this role

A Customer Support Director at Oxylabs leads a large support team, focusing on delivering high-quality customer service and implementing AI-powered automation to enhance support efficiency. The role involves managing support operations, developing customer-centric models, and collaborating with product teams to leverage customer insights.

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Required Skills

  • AI
  • Chatbots
  • Customer Support
  • Automation
  • Data Analysis
  • Team Leadership
  • Support Operations
  • Customer Experience
  • Quality Assurance
  • Stakeholder Management
Oxylabs

About Oxylabs

oxylabs.io

Oxylabs is a provider of enterprise-grade proxy and web data extraction solutions that enable businesses to gather public web data at scale. Its platform offers large-scale proxy pools (175M+ residential and 2M datacenter IPs) alongside APIs and tools for automated scraping, crawling, and data collection. Organizations use Oxylabs for use cases like market intelligence, e‑commerce monitoring, ad verification, and training AI models where reliable, global IP coverage, scalability, and developer-friendly integrations are critical.

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