Head of Customer Success

Kinsta(1 month ago)

RemoteFull TimeDirector$189,072 - $251,460 (estimated)Customer Success

About this role

The Head of Customer Success at Kinsta leads the overall customer success strategy and oversees a cross-functional initiative to drive satisfaction, adoption, retention, and expansion. This role manages the day-to-day operations and coaching of the Customer Success team while coordinating programs such as live onboarding, feedback surveys, and internal alerts. The position works closely with stakeholders across the company to improve Net Revenue Retention and enhance the customer experience, while commercial aspects like upsells and renewals remain with Account Management. Kinsta offers a remote-first environment with global customers and a strong focus on continuous improvement and data-driven decision-making.

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Required Skills

Customer Success Leadership
Strategic Planning
Operational Execution
NRR Management
Onboarding Design
Program Management
Process Management
Customer Feedback Analysis
Cross Functional Collaboration
Stakeholder Management

+12 more

About Kinsta

kinsta.com

Kinsta is a managed WordPress hosting provider that focuses on enterprise-grade speed, security, scalability, and 24/7 expert support. Built on a high-performance cloud stack (Google Cloud Platform), it offers features like automated backups, staging sites, global CDN, performance monitoring, and developer-friendly tools to simplify deployments and scaling. Frequently rated highly on G2, Kinsta serves agencies, businesses, and enterprises that need reliable, performance‑optimized WordPress infrastructure. Founded in 2013, the company operates a remote global team centered on performance and customer support.