Head of Customer Success
ShipperHQ
About this role
ShipperHQ is seeking a strategic Head of Customer Success to lead their global customer success organization. The role involves managing post-sales customer relationships, driving revenue growth through retention and expansion, and implementing AI-driven workflows to enhance customer engagement. The leader is expected to be hands-on, shaping high-level strategies while actively managing key accounts and coaching a team.
Skills
About ShipperHQ
shipperhq.comShipperHQ is a shipping checkout experience platform that helps ecommerce merchants control and optimize how shipping rates and delivery options are presented at checkout. It provides carrier integrations, rate-shopping and rules-based logic (dimensional weight, multi-origin, product-specific rules, delivery/pickup options) to produce accurate, customized shipping choices. ShipperHQ integrates with major ecommerce platforms and is trusted by thousands of merchants worldwide to reduce shipping cost, simplify complex fulfillment, and improve conversion.
About ShipperHQ
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for ShipperHQ.
Salary
$145k – $193k
per year