Head of Customer Support Experience

Bolt Technology(9 days ago)

HybridFull TimeSenior$120,000 - $160,000Customer Support

About this role

The Head of Customer Support Experience at Bolt will lead the team responsible for enhancing customer interactions and support processes, working closely with product, engineering, and safety teams to improve customer satisfaction and safety. The role involves strategy development, process re-engineering, and managing complex safety escalations, with a focus on turning customer data into business insights.

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Required Skills

Customer Support
Process Improvement
Data Analysis
Safety Management
Stakeholder Management
Operations Management
Product Requirements
Customer Experience
Team Leadership
Safety Escalations

About Bolt Technology

bolt.eu

Bolt is an all‑in‑one mobility platform and app that provides ride‑hailing, food and grocery delivery, car and scooter rentals, and business travel services. It connects riders, drivers and merchants across 600+ cities in 50+ countries, offering on‑demand transport, deliveries and micromobility through a single app. Bolt focuses on affordability and convenience for consumers while providing tools and opportunities for drivers/partners and businesses. Users can get a ride in minutes or manage corporate travel and deliveries from the same platform.

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