Head of Enterprise Support
Anthropic(19 days ago)
About this role
Senior leadership role at Anthropic overseeing the human support organization for enterprise customers, focused on scaling global support and building paid support offerings. The role works closely with product, sales, and engineering to align support strategy with company goals and customer needs.
Required Skills
- Team Leadership
- Hiring
- Onboarding
- Career Development
- Performance Management
- Enterprise Support
- SLA Management
- Pricing Strategy
- P&L Management
- KPI Tracking
+7 more
Qualifications
- Bachelor's Degree
About Anthropic
anthropic.comAnthropic is an AI safety and research company focused on building reliable, interpretable, and steerable AI systems. It develops large language models (branded as Claude) and offers APIs and enterprise products that let organizations integrate conversational AI with safety-focused controls, moderation, and privacy features. The company prioritizes interpretability and alignment research, publishes technical work, and engages with policymakers to reduce risks from advanced AI. Customers choose Anthropic for its safety-first approach, controllability tools, and research-driven models.