Head of Technical Support

LangChain

3 months ago

Remote

Full Time

Director

2 applicants

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About this role

The Head of Technical Support at LangChain is responsible for building and scaling a global support organization that serves both self-serve and enterprise customers. This role entails architecting AI-native support systems, managing tooling and automation, and establishing operational frameworks in collaboration with Engineering and Product teams. The individual will also focus on creating enterprise-grade support tiers and fostering a culture of continuous improvement through metrics-driven performance management and knowledge capture initiatives. The ideal candidate has a strong technical background, experience in leading support teams internationally, and a track record of driving customer satisfaction through innovative support solutions.

Skills

About LangChain

www.langchain.com

LangChain is a leading platform for building and deploying reliable AI agents, providing both engineering tools and open-source frameworks for developers. It streamlines the agent development lifecycle by offering products such as LangChain, LangGraph, and LangSmith, which cater to different levels of control and complexity in agent engineering. LangChain's innovative platform is designed to support various AI models, facilitating quick iteration and integration while ensuring high performance. With robust observability and evaluation tools, LangChain empowers organizations to enhance their AI capabilities and improve operational efficiencies across diverse use cases.