Customer Service Specialist

Greenlight Financial Technology(1 month ago)

RemoteFull TimeJunior$57,188 - $76,322 (estimated)Customer Support

About this role

The Customer Support Specialist at Greenlight assists families using the Greenlight card and mobile app by resolving questions and issues via phone and email. The role focuses on ensuring customer satisfaction and maintaining a high standard of service in every interaction. This position supports a mission-driven fintech company helping parents raise financially smart kids and reports to the Customer Service Manager.

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Required Skills

Customer Support
Phone Support
Email Support
Problem Solving
Active Listening
Customer Empathy
Multitasking
Time Management
CRM Software
Typing Skills

+4 more

Qualifications

High School Diploma or equivalent

About Greenlight Financial Technology

greenlightcard.com

Greenlight is a consumer fintech that offers a kid-focused debit card and companion mobile app designed to teach children money management. The platform gives parents tools to automate allowances and chores, set spending limits and merchant controls, and monitor transactions in real time. It also includes savings goals and custodial investing features so kids can learn saving and basic investing with parental oversight. Families use Greenlight for its child-friendly cards, app-driven controls, and emphasis on hands-on financial education.