Technical Product Support Analyst II
Inovalon
About this role
The Technical Product Support Analyst II provides technical assistance to customers and vendors for Inovalon’s supported products, including application software, operating systems, and third-party integrations. The role responds to inbound requests via phone, email, and chat, manages issue lifecycles, documents communications in CRM, and creates knowledge articles. The position operates within healthcare compliance requirements (including HIPAA) and supports cross-functional teams to escalate and resolve issues efficiently.
Skills
Qualifications
About Inovalon
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Recent company news
Business WireInovalon’s Empower 2025 Showcases the Next Chapter in Data-Driven Healthcare
Nov 18, 2025
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The AI JournalInovalon Named Global Leaders Champion for Scaling ScriptMed® on Oracle AI Database to Power Pharmacy Operations
1 month ago
Inquirer.comDevon Prep receiving $8 million gift from foundation of alumnus who started multibillion-dollar tech company
Sep 12, 2025
The Business JournalsMain Line's Devon Prep lands record $8M gift from billionaire alum
Sep 12, 2025
About Inovalon
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Inovalon.
Salary
$38k – $48k
per year