Technical Product Support Analyst II
Inovalon(1 month ago)
About this role
The Technical Product Support Analyst II provides technical assistance to customers and vendors for Inovalon’s supported products, including application software, operating systems, and third-party integrations. The role responds to inbound requests via phone, email, and chat, manages issue lifecycles, documents communications in CRM, and creates knowledge articles. The position operates within healthcare compliance requirements (including HIPAA) and supports cross-functional teams to escalate and resolve issues efficiently.
Required Skills
- Customer Service
- Troubleshooting
- Technical Support
- Phone Support
- Email Support
- Chat Support
- CRM
- Documentation
- Knowledge Articles
- Escalation Management
+7 more
Qualifications
- High School Graduate
- GED
- Associate Degree
About Inovalon
inovalon.comThe HTML you pasted is an AWS CloudFront 403 error page and contains no company content to distill. Please either (a) send a working company URL or the company name, or (b) tell me to generate a plausible 3–4 sentence profile (and optionally specify industry, size, or tone) and I’ll create one.
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