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Technical Product Support Analyst II at Inovalon - ApplyBlast

Technical Product Support Analyst II

Inovalon

10 months ago

2.9 on Glassdoor

Atlanta, GA

Onsite

Full Time

Medior

0 applicants

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About this role

The Technical Product Support Analyst II provides technical assistance to customers and vendors for Inovalon’s supported products, including application software, operating systems, and third-party integrations. The role responds to inbound requests via phone, email, and chat, manages issue lifecycles, documents communications in CRM, and creates knowledge articles. The position operates within healthcare compliance requirements (including HIPAA) and supports cross-functional teams to escalate and resolve issues efficiently.

Skills

Qualifications

High School GraduateGEDAssociate Degree

About Inovalon

inovalon.com

Headquarters

Bowie, Maryland, United States

Company Size

1001-5000 employees

Founded

1998

View Profile

Inovalon is a healthcare technology company that provides cloud-based software and data analytics solutions to support healthcare providers, payers, pharmacies, and life sciences organizations. Its platform helps improve clinical outcomes, operational efficiency, and data-driven decision-making across the healthcare ecosystem. The company focuses on enabling better care quality, financial performance, and regulatory compliance through advanced analytics and interoperable data solutions.