Help Desk Lead

WIZELINE(1 month ago)

HybridFull TimeManager$132,739 - $173,483 (estimated)Information Technology

About this role

Wizeline is a global AI-native technology solutions provider that builds AI-powered digital products and platforms for clients. This role supports the company’s internal technology operations by running end-user support services and ensuring a high-quality employee IT experience. The position partners with internal stakeholders to maintain reliable support delivery in a collaborative, high-impact environment.

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Required Skills

Help Desk Management
Technical Support
Incident Management
Request Management
Problem Management
Team Leadership
Ticketing Systems
Jira Service Management
SLA Management
KPI Reporting

+15 more

Qualifications

ITIL
CompTIA Network+
CompTIA A+
CCNA

About WIZELINE

wizeline.ai

Wizeline is a global technology services and AI-driven product engineering company that helps enterprises design, build, and scale digital products. They combine software engineering, data, and AI expertise to modernize platforms and deliver custom solutions across industries like fintech, media, healthcare, and retail. Wizeline also emphasizes nearshore delivery and strong product strategy to help teams move faster while maintaining quality and scalability.

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