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© All Rights Reserved. ApplyBlast.com
Mapletronics
The Help Desk Team Leader leads the people, performance, and daily operations of the Help Desk Team, ensuring clients receive timely and effective support. This role focuses on developing teammates, managing queue health, and coordinating escalations to improve overall service performance. Success is measured by team growth, clear communication, and efficient ticket resolution rather than individual technical troubleshooting.
Headquarters
Goshen, Indiana, United States
Company Size
51-200 employees
Founded
1992
MapleTronics is a full-service managed IT and cybersecurity provider serving northern Indiana, southern Michigan, and middle Tennessee. They offer managed IT, co-managed IT, cybersecurity, cloud services, and Microsoft 365 to help businesses securely operate and scale their technology infrastructure.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Mapletronics.
Mapletronics didn’t post a salary, so this is our estimate from similar listings.