Helpdesk Technician - Tier 1

IntelliDyne Jobs for Veterans(1 month ago)

Falls Church, VAOnsiteFull TimeJunior$52,378 - $70,495 (estimated)Information Technology

About this role

A Tier 1 Help Desk Technician at IntelliDyne provides first-line technical support to government customers, handling incoming requests and opening incident tickets while assisting with hardware, software, and account-related issues. The role is onsite in Falls Church, VA and involves collaborating with engineering and desk-side teams to ensure timely resolution and strong customer satisfaction. Candidates must be eligible for a DOD Public Trust and hold an active CompTIA Security+ CE certification.

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Required Skills

Call Handling
Remedy
Mobile Support
User Management
Hardware Support
Software Support
Team Coordination
VIP Support
Customer Service
Order Processing

+6 more

Qualifications

DOD Public Trust Eligibility
CompTIA Security+ CE
Bachelor's Degree
High School Diploma

About IntelliDyne Jobs for Veterans

intellidyne-llc.com

IntelliDyne is a government-focused information technology firm that empowers the federal workforce with people‑first, mission‑driven technology solutions. They help federal agencies improve mission performance through digital transformation services such as cloud migration, cybersecurity, data analytics, and enterprise IT modernization. Combining technical expertise with human‑centered design and disciplined program management, IntelliDyne delivers scalable, compliant solutions tailored to agency needs. The company positions itself as a trusted partner focused on driving measurable mission outcomes for the public sector.