Helpdesk Technician - Tier 1
IntelliDyne Jobs for Veterans
About this role
A Tier 1 Help Desk Technician at IntelliDyne provides first-line technical support to government customers, handling incoming requests and opening incident tickets while assisting with hardware, software, and account-related issues. The role is onsite in Falls Church, VA and involves collaborating with engineering and desk-side teams to ensure timely resolution and strong customer satisfaction. Candidates must be eligible for a DOD Public Trust and hold an active CompTIA Security+ CE certification.
Skills
Qualifications
About IntelliDyne Jobs for Veterans
intellidyne-llc.comIntelliDyne is a government-focused information technology firm that empowers the federal workforce with people‑first, mission‑driven technology solutions. They help federal agencies improve mission performance through digital transformation services such as cloud migration, cybersecurity, data analytics, and enterprise IT modernization. Combining technical expertise with human‑centered design and disciplined program management, IntelliDyne delivers scalable, compliant solutions tailored to agency needs. The company positions itself as a trusted partner focused on driving measurable mission outcomes for the public sector.
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About IntelliDyne Jobs for Veterans
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$52k – $70k
per year