Implementation Specialist

Roofr(1 month ago)

RemoteFull TimeMedior$56,100 - $64,970Implementation

About this role

Roofr is hiring an Onboarding / Customer Success Specialist to design, deliver, and continuously improve a scalable onboarding experience for hundreds of new customers monthly across its CRM and product suite. The role focuses on accelerating time-to-value, driving long-term adoption and retention, and preventing churn while supporting customer growth. It operates in a high-volume, startup environment and requires close collaboration with Product, Account Management, and Revenue teams.

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Required Skills

Customer Onboarding
Training Delivery
Product Adoption
Cross-Functional Collaboration
Metrics Tracking
Documentation
Upselling
Client Management
Time Management
Presentation

+2 more

About Roofr

roofr.com

Roofr is a web-based all-in-one software platform for roofing contractors that combines CRM, instant estimates, accurate roof measurement reports, proposal generation, payments/invoicing, and material ordering. It offers flexible plans from a pay-as-you-go free option to Pro, Premium, and Elite tiers so teams can scale from single users to data-driven businesses. Roofr emphasizes fast, accurate measurements (reports in as little as 2 hours), branded proposals that speed closing, and integrated job tracking and scheduling to streamline the end-to-end roofing sales and operations process.