Customer Success Manager
Luminance
About this role
Customer Success Representative at Luminance working with global enterprise customers to drive adoption of Legal-Grade™ AI for contract workflows. The role focuses on cultivating customer relationships, managing onboarding and rollout programs, and ensuring customers realise ongoing value to maximise renewals and minimise churn. It involves close collaboration with Sales, Product and Support teams and regular domestic and international travel to customers.
Skills
Qualifications
About Luminance
luminance.comLuminance is a pioneering company offering an end-to-end AI solution specifically designed for contract management. Utilizing its Legal-Grade™ Agents, Luminance automates, expedites, and enhances contract activities across various business touchpoints. The platform is renowned for its ability to streamline processes and improve efficiency, making it an indispensable tool for legal teams and enterprises engaged in contract activities.
Recent company news
IT Brief UKLuminance opens AI contract tool with clearer reasoning
11 hours ago
Business WeeklyLuminance scales in United States on back of massive growth
Dec 9, 2025
Legal IT InsiderLuminance unveils major product update with institutional memory
1 month ago
MadronaBuilding AI That Sells: Scaling Smarter with Luminance CEO Eleanor Lightbody
May 15, 2025
Corporate Compliance InsightsLuminance Launches Compliance Module for Contract Management
Jul 11, 2025
About Luminance
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Luminance.
Salary
$118k – $157k
per year