Customer Success Manager
Luminance(7 months ago)
About this role
Customer Success Representative at Luminance working with global enterprise customers to drive adoption of Legal-Grade™ AI for contract workflows. The role focuses on cultivating customer relationships, managing onboarding and rollout programs, and ensuring customers realise ongoing value to maximise renewals and minimise churn. It involves close collaboration with Sales, Product and Support teams and regular domestic and international travel to customers.
Required Skills
- Customer Success
- Onboarding
- Account Management
- Relationship Building
- Project Management
- Product Training
- Upselling
- Cross-Selling
- Data Analysis
- Presentation
+2 more
Qualifications
- Bachelor's Degree in Scientific or Analytical Discipline
- Master's Degree in Scientific or Analytical Discipline
- 2:1 (UK)
- GPA 3.5 (US)
About Luminance
luminance.comLuminance is a pioneering company offering an end-to-end AI solution specifically designed for contract management. Utilizing its Legal-Grade™ Agents, Luminance automates, expedites, and enhances contract activities across various business touchpoints. The platform is renowned for its ability to streamline processes and improve efficiency, making it an indispensable tool for legal teams and enterprises engaged in contract activities.