Customer Success Manager I - SMB (Automotive)

Podium(25 days ago)

Lehi, UtahOnsiteFull TimeJunior$67,785 - $90,512 (estimated)Customer Success

About this role

The Customer Success Manager I - SMB (Automotive) is responsible for owning the success and health of Podium’s small business automotive customers, partnering across their journey to ensure they realize value from the Interaction Management platform. The role focuses on driving engagement, ensuring customer satisfaction, reducing churn, and accelerating product adoption to meet business objectives. This position serves as the primary post-sales contact and advocates customer needs internally to inform product improvements.

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Required Skills

Customer Success
Post-Sales
Product Adoption
Account Management
Upselling
Cross-Selling
Renewal Management
Stakeholder Management
Communication
Problem Solving

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About Podium

podium.com

Podium is an AI-powered lead generation and customer interaction platform that helps local and multi-location businesses capture, qualify, and convert more leads through conversational messaging and automation. It centralizes customer communications (text, webchat, and a unified inbox), automates follow‑ups and lead routing, and includes tools for managing reviews and payments. Companies use Podium to speed responses, improve local reputation, and drive higher conversion and revenue from inbound leads.