Implementation Specialist
Roofr(11 days ago)
About this role
Roofr is seeking an experienced Onboarding or Customer Success Specialist to design, deliver, and improve scalable customer onboarding processes. The role supports high-volume onboarding for a SaaS platform in the construction technology industry, focusing on driving product adoption, retention, and customer satisfaction.
Required Skills
- Customer Success
- Onboarding
- SaaS
- Communication
- Training
- Customer Engagement
- Product Adoption
- CRM
- Construction Technology
- Remote
About Roofr
roofr.comRoofr is a web-based all-in-one software platform for roofing contractors that combines CRM, instant estimates, accurate roof measurement reports, proposal generation, payments/invoicing, and material ordering. It offers flexible plans from a pay-as-you-go free option to Pro, Premium, and Elite tiers so teams can scale from single users to data-driven businesses. Roofr emphasizes fast, accurate measurements (reports in as little as 2 hours), branded proposals that speed closing, and integrated job tracking and scheduling to streamline the end-to-end roofing sales and operations process.
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