In-Bound Call Center Representative

IronMountain Solutions(25 days ago)

RemoteFull TimeJunior$32,000 - $32,000Customer Service

About this role

The Inbound Call Center Representative (Jr Customer Service Representative) supports the DHS ICE HSI Tip Line as a fully remote member of a call center team. The role requires strong attention to detail, independent work, and a customer-service orientation while interacting with diverse stakeholders. The position emphasizes quality, process improvement, and accurate handling of sensitive information for routing to appropriate agencies.

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Required Skills

Call Handling
Tip Triage
Information Gathering
Research
Documentation
Reporting
Escalation
Data Privacy
Customer Service
Multitasking

+7 more

Qualifications

Associate's Degree

About IronMountain Solutions

ironmountainsolutions.com

IronMountain Solutions (IMS) is a Huntsville, Alabama–based contract support company that provides engineering, program management, logistics, and IT services to military and government customers in the aviation and defense sectors. IMS delivers integrated sustainment and technical solutions focused on supporting the Warfighter, emphasizing an "Extreme Customer Focus®" approach across program and lifecycle needs. The mid-sized firm operates nationwide with team members across the United States and specializes in tailored government contracting support for complex defense programs.