In-Bound Call Center Representative
IronMountain Solutions(1 month ago)
About this role
An Inbound Call Center Representative at Insight Technology Solutions provides support for the DHS ICE HSI Tip Line by receiving and processing tips from the public and coordinating with appropriate field offices. This fully remote role (within one hour of the PIV office for equipment pickup) requires a proactive, detail-oriented individual who can work independently, follow procedures, and contribute to process improvements.
Required Skills
- Call Handling
- Information Gathering
- Tip Assessment
- Research
- Documentation
- Report Routing
- Escalation
- Policy Compliance
- Customer Service
- Multitasking
+7 more
Qualifications
- Associate's Degree
About IronMountain Solutions
ironmountainsolutions.comIronMountain Solutions (IMS) is a Huntsville, Alabama–based contract support company that provides engineering, program management, logistics, and IT services to military and government customers in the aviation and defense sectors. IMS delivers integrated sustainment and technical solutions focused on supporting the Warfighter, emphasizing an "Extreme Customer Focus®" approach across program and lifecycle needs. The mid-sized firm operates nationwide with team members across the United States and specializes in tailored government contracting support for complex defense programs.
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