In-Bound Call Center Representative
IronMountain Solutions(1 month ago)
About this role
Jr Customer Service Representative supporting the DHS ICE HSI Tip Line under Insight Technology Solutions. The role is a fully remote, government-contract position (must be within one hour of the PIV office for equipment pickup) focused on managing tip information and supporting investigative workflows. The position requires strong attention to detail, independent work, and a focus on process improvement within a call center/customer service environment.
Required Skills
- Inbound Calls
- Information Gathering
- Tip Assessment
- Research
- Documentation
- Report Routing
- Issue Escalation
- Data Privacy
- Customer Service
- Multitasking
+6 more
Qualifications
- Associate's Degree
About IronMountain Solutions
ironmountainsolutions.comIronMountain Solutions (IMS) is a Huntsville, Alabama–based contract support company that provides engineering, program management, logistics, and IT services to military and government customers in the aviation and defense sectors. IMS delivers integrated sustainment and technical solutions focused on supporting the Warfighter, emphasizing an "Extreme Customer Focus®" approach across program and lifecycle needs. The mid-sized firm operates nationwide with team members across the United States and specializes in tailored government contracting support for complex defense programs.
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