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Inbound Patient Access Specialist at SmithRx - ApplyBlast

Inbound Patient Access Specialist

SmithRx

2 months ago

3.7 on Glassdoor

Lehi, Utah, United States

Hybrid

Full Time

Junior

0 applicants

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About this role

The Inbound Patient Access Specialist at SmithRx advocates for members by guiding them through medication acquisition and enrollment in drug savings programs. The role handles inbound communications via phone, email, and other channels, providing empathetic, one‑call resolution support while maintaining compliance with PHI and HIPAA standards.

Responsibilities

Educate patient members about pharmacy benefits and source medications
Handle inbound calls to enroll members in drug savings programs with one‑call resolution
Maintain accurate documentation and ensure HIPAA compliance

Skills

About SmithRx

smithrx.com

Headquarters

Portland, Maine, United States

Company Size

501-1000 employees

Founded

2016

View Profile

SmithRx is a modern pharmacy benefit manager (PBM) that delivers radically transparent pharmacy benefits through a 100% pass‑through pricing model. They help employers, health plans, and other organizations control pharmacy spend with clear pricing, detailed reporting, and tailored clinical and cost‑management programs. By eliminating spread pricing and prioritizing auditability and client alignment, SmithRx positions itself as a trusted partner for lowering drug costs and improving medication outcomes.