InP - Call Center Supervisor II
FIS(22 days ago)
About this role
A Contact Center Manager at FIS is a supervisory/developing management role responsible for overseeing one or more customer service teams within the company’s contact center. The position focuses on operational oversight, team development, and maintaining service delivery standards. It reports to customer service management and typically mentors entry-level supervisors.
Required Skills
- Customer Service
- Team Leadership
- Coaching
- Scheduling
- Escalation Management
- Performance Management
- Quality Monitoring
- Workforce Management
- Communication
- Problem Solving
+2 more
Qualifications
- High School Diploma
- GED
- Associate's Degree
- Bachelor's Degree
About FIS
fisglobal.comFIS is fintech for bold ideas. FIS is behind the financial technology that transforms how we live, work and play.
View more jobs at FIS →Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at FIS
Similar Jobs
Supervisor, Call Center
Brigham and Women(1 month ago)
Remote Call Center Supervisor
TechOp Solutions International(5 months ago)
Manager, Call Center
Brightree(2 months ago)
Remote Call Center Supervisor
TechOp Solutions International(5 months ago)
Call Center Supervisor - ATT PRO
Asurion(21 days ago)
Contact Center Lead, Customer Care
Manulife(1 month ago)