Manager, Call Center
Brightree(2 months ago)
About this role
An Operations Manager at Brightree, a ResMed subsidiary, supports the company’s cloud-based patient management services by overseeing LiveCall contact center performance and client satisfaction. The role acts as a strategic liaison to align contact center operations with organizational goals and senior leadership priorities.
Required Skills
- Leadership
- Coaching
- Mentoring
- KPI Analysis
- Telephony Metrics
- Workforce Management
- Quality Assurance
- Reporting
- Communication
- Compliance
+3 more
Qualifications
- Bachelor’s Degree in Business, Operations Management, or Related Field
- Master’s Degree Preferred
About Brightree
brightree.comSaaS Software solutions for HME & pharmacy providers helps automate you business and enables you to deliver a world-class patient experience
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