IT Operation Specialist I (Rotational Shift)

Cloudflare Events(1 month ago)

HybridFull TimeJunior$62,592 - $83,368 (estimated)IT Operations

About this role

The IT Operations Specialist I (P2) on Cloudflare’s Global Virtual Service Desk provides Tier 1 technical support to employees worldwide primarily via virtual channels (ticket, phone, chat). Based in Bengaluru, the role contributes to 24x7 global coverage through a mandatory rotating monthly shift schedule that includes onsite Day/Morning shifts and a remote Night shift. The position reports to the IT Service Desk Manager/Lead and collaborates with global IT Operations and Security teams to ensure reliable employee technology experiences.

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Required Skills

Tier 1 Support
Remote Support
Troubleshooting
Remote Diagnostics
Remote Desktop
Ticketing Systems
Incident Escalation
Account Provisioning
Access Management
Knowledge Management

+12 more

Qualifications

Associate’s Degree in Information Technology, Computer Science, or related field (or equivalent experience)
ITIL 4 Foundation
CompTIA A+
Microsoft 365 Fundamentals

About Cloudflare Events

cloudflare.com

Cloudflare is a global edge network and security platform that helps businesses connect, protect, and build on the Internet. It offers CDN, DDoS mitigation, managed DNS, WAF, zero-trust access, and developer services like Cloudflare Workers to run code at the edge. Cloudflare's products improve application performance and reliability while reducing complexity and cost for enterprises, developers, and consumer sites worldwide. The company emphasizes broad global coverage, low latency, and integrated security and performance features delivered from its distributed points of presence.