IT Senior Support Manager
Keywords Studios(9 months ago)
About this role
Keywords Studios is hiring an experienced IT Support Manager to oversee first- and second-line support across global studios using a follow-the-sun model. The role focuses on ensuring efficient, scalable support delivery and alignment with global IT standards and tools. This position reports to the Global Service Delivery Director and requires regular collaboration across teams with a minimum of two days per week in the office.
Required Skills
- Leadership
- Team Management
- First-Line Support
- Second-Line Support
- ServiceNow
- ITSM
- Knowledge Management
- Automation
- Stakeholder Management
- Communication
+5 more
About Keywords Studios
keywordsstudios.comKeywords Studios is a leading technical and creative solutions provider for the global video game industry. The company specializes in delivering a wide range of services including game development, localization, art creation, and player support, catering to projects of all sizes and complexities. With a commitment to high-quality solutions and a robust global presence, Keywords Studios partners with game developers to enhance their projects and ensure successful launches. Their comprehensive offerings are designed to meet the diverse needs of the gaming community across various platforms and markets.
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