IT Service Delivery Team Leader - AMER

YouGov(1 month ago)

HybridFull TimeManager$108,214 - $142,011 (estimated)Information Technology

About this role

The IT Service Delivery Team Leader - AMER leads and develops the IT Service Delivery team across the United States and Mexico, ensuring consistent, high-quality IT service for customers and internal stakeholders in the AMER region. The role supports continuous improvement of IT service management processes and operations while remaining hands-on in selected IT support areas. It also serves as a senior escalation point and mentors team members to grow their technical and professional capabilities.

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Required Skills

Team Leadership
Escalation Management
ITSM
Project Management
Troubleshooting
Root Cause Analysis
Stakeholder Management
Coaching
Process Improvement
Communication

Qualifications

Associate's Degree in Information Technology
Bachelor's Degree Preferred
ITIL
PMP
PRINCE2

About YouGov

yougov.com

YouGov is an international data and market research company that collects and analyzes opinion and consumer data via a proprietary online panel and survey platform. It offers products and services including brand tracking (BrandIndex), audience profiling (Profiles), custom and syndicated research, real-time polling, analytics and APIs to measure brand health, ad effectiveness, segmentation and market trends. Serving brands, agencies, media and government across dozens of countries, YouGov combines large-scale proprietary data with modeling and visualization to deliver actionable insights. Founded in London in 2000, it’s also widely known for its political and public-opinion polling.

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