ITSM Practice Specialist
Global Payments(1 month ago)
About this role
An ITSM Practice Specialist on the Service Enablement Alignment & Strategy Office team at Global Payments helps build and govern IT Service Management frameworks and ITIL-based processes to improve user and stakeholder experiences across the enterprise. The role partners with internal teams and ITSM tool teams to translate business requirements into executable processes, drive adoption, and deliver continuous improvements. It requires strategic thinking, cross-group collaboration, and reporting to senior leaders.
Required Skills
- ITSM
- ITIL
- Process Governance
- Stakeholder Management
- Cloud
- Integration
- Communication
- Coaching
- Documentation
- Problem Solving
+3 more
Qualifications
- ITIL v3 Fundamentals Certification or Higher
- BS in Computer Science or Engineering (Preferred)
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