ITSM Process SME
The Travelers Companies(3 months ago)
About this role
The ITSM Process SME at Travelers is accountable for driving adoption and integration of IT service management processes to achieve corporate objectives. The role focuses on improving production engineering practices through data-driven insights and ServiceNow expertise while serving as the primary point of contact for stakeholders. The position operates with general oversight and is expected to lead ITSM initiatives across the organization.
Required Skills
- Incident Management
- Problem Management
- Change Management
- Data Analysis
- ServiceNow
- Root Cause
- Process Improvement
- Reporting
- Configuration Management
- Release Management
+6 more
Qualifications
- High School Diploma
- ITIL Service Management Foundation
About The Travelers Companies
travelers.comProtect your personal and business investments with Travelers Insurance. From auto to homeowners or business insurance, we have the solution to suit your needs.
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