Senior ITSM Process Owner
Pacific Life
About this role
Senior ITSM Process Owner at Pacific Life leads the development and maturation of global Incident, Problem, and Change Management processes to ensure the reliability and resiliency of critical IT services. The role partners with technology and business leaders within Pacific Life Technology and reports to the AVP, Information Risk & Security Operations. This position is based in the Charlotte, NC office and focuses on ITIL-aligned practices, major incident leadership, and cross-regional collaboration.
Skills
Qualifications
About Pacific Life
pacificlife.comFor nearly 160 years, Pacific Life has helped millions of individuals and families with their financial needs through a wide range of life insurance products, annuities, and employee benefits, and offers a variety of investment products and services to individuals, businesses, and pension plans.
Recent company news
Insurance BusinessAchmea offloads €8b in longevity risk to Munich Re, Pacific Life Re
6 hours ago
ESPNKyle Busch settles $8.5M lawsuit against Pacific Life Insurance
1 week ago
City of Charlotte (.gov)Pacific Life Selects Charlotte for East Coast Hub
Oct 28, 2025
InsuranceNewsNetPacific Life agrees to a $58M settlement in California PDX class action
2 weeks ago
Class Action Lawsuits$58.3M Pacific Life misleading illustrations class action settlement
3 weeks ago
About Pacific Life
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Pacific Life.
Salary
$122k – $149k
per year