Senior ITSM Process Owner
Pacific Life(2 months ago)
About this role
Senior ITSM Process Owner at Pacific Life leads the development and maturation of global Incident, Problem, and Change Management processes to ensure the reliability and resiliency of critical IT services. The role partners with technology and business leaders within Pacific Life Technology and reports to the AVP, Information Risk & Security Operations. This position is based in the Charlotte, NC office and focuses on ITIL-aligned practices, major incident leadership, and cross-regional collaboration.
Required Skills
- Incident Management
- Problem Management
- Change Management
- ServiceNow
- ITIL
- Major Incidents
- Root Cause
- Stakeholder Management
- Process Automation
- Reporting
Qualifications
- ITIL v3
- ITIL 4
About Pacific Life
pacificlife.comFor nearly 160 years, Pacific Life has helped millions of individuals and families with their financial needs through a wide range of life insurance products, annuities, and employee benefits, and offers a variety of investment products and services to individuals, businesses, and pension plans.
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