Key Account Support Engineer

Entrata(4 days ago)

RemoteFull TimeSenior$142,497 - $191,013 (estimated)Technical Support

About this role

The Key Account Support Engineer at Entrata provides advanced technical assistance to customers and administrators using Entrata’s property management software suite. The role acts as a subject matter expert who collaborates with Product, R&D, Training and support teams and mentors other support engineers. It supports enterprise B2B clients across multiple states and internationally to ensure reliable operation of critical property management solutions.

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Required Skills

Technical Support
Troubleshooting
Communication
Problem Solving
Mentoring
Training
SQL
REST APIs
SOAP APIs
Customer Service

+1 more

Qualifications

Bachelor's Degree in Computer Science
Bachelor's Degree in Business Information Systems

About Entrata

entrata.com

Entrata is a web-based property management software platform that centralizes property data and automates workflows for multifamily and rental property owners, managers, and teams. Its suite includes leasing and resident portals, accounting and budgeting, facilities and utility management, payment processing, marketing/CRM, and analytics/BI, plus AI and automation features. Entrata emphasizes an integrated ecosystem and marketplace of connected services to streamline operations and improve resident experience. The company offers demos and sales support for organizations seeking an end-to-end property management solution.