Team Specialist, Premium Support (Korean Speaking)

Airbnb(12 days ago)

Seoul, South KoreaOnsiteFull TimeMedior$49,700 - $68,178 (estimated)Community Support

About this role

A CS Team Specialist at Airbnb is an operational expert within Community Support focused on ensuring effective service delivery across internal customer support functions. This full-time, South Korea–based role supports multiple regions and teams and evolves with business needs. The specialist acts as a subject matter expert and point of contact to help teams operate smoothly.

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Required Skills

Case Handling
Escalation Management
Queue Management
Workforce Management
Scheduling
Troubleshooting
Data Analysis
Communication
Empathy
Multitasking

+5 more

Qualifications

Bachelor's Degree

About Airbnb

airbnb.com

Airbnb is a global travel marketplace that connects people seeking short-term lodging and local experiences with hosts who list unique homes, apartments, boutique stays, and activities. Beyond accommodations, it offers curated “Experiences” (tours, classes, guided activities) and tools for hosts such as pricing, calendar management, secure payments, and protection programs. Travelers choose Airbnb for its wide selection of distinctive listings, community reviews and trust-and-safety features, and a convenient booking platform available worldwide.