Knowledge Management Specialist (contract)

Sony Interactive Entertainment Inc.(3 months ago)

RemoteContractSenior$100,000 - $140,000Knowledge Management

About this role

The Knowledge Management Specialist (contract) at PlayStation supports the development and continuous improvement of global knowledge strategy and the effective use of ServiceNow as the central knowledge platform. This remote role focuses on enhancing self-service capabilities, improving service delivery outcomes, and driving adoption and quality of knowledge content across the organization. The position involves working with internal stakeholders and content owners to support organizational knowledge objectives and continuous improvement initiatives.

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Required Skills

Knowledge Management
ServiceNow
Content Governance
Article Monitoring
Taxonomy Management
Training
Stakeholder Engagement
Collaboration
UAT
Data Analysis

+5 more

Qualifications

Bachelor’s degree in Information Management, Library Science, Business, IT, or related field

About Sony Interactive Entertainment Inc.

playstation.com

PlayStation is the gaming brand of Sony Interactive Entertainment that designs and sells consoles (PS4, PS5), controllers and accessories, plus digital and physical games. It operates an ecosystem of services — PlayStation Store, PlayStation Plus subscriptions, cloud streaming and PlayStation Network — that deliver multiplayer, digital storefronts, monthly game offerings, and cloud features. Known for high-fidelity hardware (DualSense, PS VR2) and critically acclaimed first- and third-party exclusives, PlayStation focuses on delivering immersive interactive entertainment and a global player community.