Knowledge Specialist

Payoneer(20 days ago)

HybridFull TimeJunior$75,000 - $85,000Customer Experience

About this role

Payoneer is hiring a CJ Knowledge Specialist to own and evolve the Customer Journey knowledge ecosystem supporting Enterprise Services. The role focuses on building and governing a scalable knowledge program that improves self-serve and agent experiences and aligns knowledge with business goals through cross-functional collaboration.

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Required Skills

Knowledge Management
Knowledge Strategy
Taxonomy Design
Governance Models
Workflow Design
SOP Writing
Documentation
Decision Trees
Content Operations
Quality Standards

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About Payoneer

payoneer.com

I couldn't find any visible company text in the HTML you supplied — the page mainly contains WP Rocket lazy-load and performance scripts. Assuming this is for WP Rocket, here’s a concise profile: WP Rocket is a WordPress performance and caching plugin that speeds up websites through page caching, cache preloading, lazy loading of images, file minification/concatenation, database optimization, and CDN integration. It targets site owners, agencies, and developers who want an easy-to-configure way to improve page load times and Core Web Vitals without deep technical setup. WP Rocket is a paid plugin known for straightforward setup, broad compatibility with themes and hosts, and active support and documentation.