L3 Engineer

Smarsh(1 month ago)

HybridFull TimeSenior$118,205 - $159,210 (estimated)Engineering

About this role

This role is responsible for troubleshooting and resolving production incidents for Smarsh’s cloud-based communication compliance products. The position involves maintaining and improving production configurations, supporting upgrades, and contributing to product enhancements. It requires close collaboration with Technical Support and Engineering teams and direct interaction with customers for real-time issue resolution. The role operates primarily during India/EMEA shift hours in a high-availability, regulated-industry SaaS environment.

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Required Skills

Incident Management
Root Cause Analysis
Code Review
Production Deployment
Pattern Recognition
Documentation
Issue Escalation
Cross-Functional Collaboration
Configuration Management
System Monitoring

+27 more

Qualifications

Bachelor's Degree in Engineering
Industry Certifications in Windows
Industry Certifications in Linux
Industry Certifications in RDBMS
AWS Certification

About Smarsh

smarsh.com

Smarsh is a cloud-based digital communications governance and archiving company that helps organizations capture, preserve, supervise and produce electronic communications across 80+ channels. It delivers compliant capture and long-term archiving combined with supervisory workflows, search & analytics, and eDiscovery capabilities tailored for regulated industries—particularly financial services. Smarsh integrates with email, social, mobile messaging, collaboration and voice platforms to support risk, compliance, and litigation readiness. The platform emphasizes enterprise-scale security, retention controls, and global regulatory support.