Technical Support Analyst

Rain(25 days ago)

RemoteFull TimeMedior$91,786 - $122,243 (estimated)Customer

About this role

The Technical Support Analyst at Rain is responsible for resolving complex customer and partner issues related to the company's payment platform and integrations. This role involves troubleshooting technical incidents, analyzing data to identify root causes, and collaborating with Product, Engineering, and Compliance teams to ensure a seamless user experience. Additionally, the analyst will maintain documentation, track issue trends, support new features, and ensure all technical incidents meet internal service level agreements. Candidates should have at least 3 years of experience in technical support, particularly in fintech or payments, along with strong analytical skills and familiarity with tools like Zendesk and SQL.

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Required Skills

Technical Support
Issue Resolution
API Knowledge
Log Analysis
Data Analysis
Collaboration
Documentation
Trend Tracking
Quality Assurance
Customer Support

+11 more

About Rain

www.rain.xyz

Rain is a financial technology company that specializes in stablecoin-powered cards and payments infrastructure. Their platform offers a comprehensive suite of APIs that empower businesses to issue stablecoin-backed cards, facilitate global transactions, and provide digital wallet solutions with speed and compliance. With a focus on creating modern financial experiences, Rain serves fintech companies, neobanks, and developers, enabling them to integrate seamless payment solutions across more than 150 countries. Founded in 2021, Rain is committed to transforming the financial landscape through innovative technology and robust support for its partners.