Lead, Customer Adoption Manager

Coupa Software, Inc.(2 months ago)

HybridFull TimeManager$128,000 - $166,500Customer Success

About this role

The Lead Customer Adoption Manager at Coupa is responsible for guiding a portion of the Customer Adoption Management (CAM) Americas team and ensuring customers realize maximum value from the Coupa platform. The role sits within the Value Services organization and focuses on driving platform adoption, value realization, and best practices across customer accounts. This position includes strategic involvement in sales and renewals and offers career development in a fast-growing software company. The role requires building strong partnerships with customers and internal teams to support long-term success.

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Required Skills

Team Leadership
Mentorship
Strategic Planning
Sales Support
Renewal Management
Project Management
Customer Success
Customer Engagement
Business Analysis
Technical Product Knowledge

+14 more

About Coupa Software, Inc.

coupa.com

Coupa is a cloud-based Business Spend Management (BSM) platform that helps organizations gain visibility and control over procurement, invoicing, expenses, sourcing, and supplier management. Its SaaS platform combines workflow automation, analytics and AI-driven insights to optimize costs, enforce policy compliance, and improve supplier collaboration. Coupa integrates with enterprise ERPs and third-party systems to provide real-time spend intelligence and drive measurable savings across the enterprise.

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