Strategic Customer Success Manager
Kentik(4 days ago)
About this role
A Strategic Customer Success Manager at Kentik is the single point of accountability for a portfolio of strategic enterprise customers, driving adoption, value realization, renewals, and expansion. The role partners with C-level stakeholders and cross-functional teams to align Kentik’s network intelligence platform with customers’ long-term business goals.
Required Skills
- Customer Success
- Account Management
- Executive Engagement
- Strategic Planning
- Value Realization
- Cross-Functional Leadership
- Renewal Management
- Upselling
- Data Analytics
- Presentation Skills
+2 more
About Kentik
kentik.comKentik is a network intelligence platform that gives modern infrastructure and ops teams deep visibility into network traffic, routing, cloud and CDN environments. It provides real‑time monitoring, analytics, synthetic testing and DDoS detection to improve observability, performance and security across on‑prem, hybrid and cloud networks. Kentik ingests telemetry at scale, applies analytics and anomaly detection, and exposes dashboards, alerting and reporting for troubleshooting, capacity planning and incident response. Enterprises and service providers use it to optimize traffic, control costs, and accelerate network troubleshooting.
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