Lead Post-Sales Operations Manager

Niche(1 month ago)

HybridFull TimeSenior$125,600 - $157,000Customer Success

About this role

The Lead Post-Sales Operations Manager will build and own Niche’s post-sale operations function, designing and implementing the systems, processes, and tooling that support Customer Success and Account Management. This role starts as a senior individual contributor responsible for tooling selection, administration, and establishing operational practices, and is expected to evolve into a people leadership position as the function scales. The role partners closely with Product, Finance, and Revenue Operations to improve customer outcomes, retention, and expansion across product lines.

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Required Skills

Post-Sale Operations
Process Design
Tooling Administration
Gainsight
Salesforce
Customer Health
Renewals Management
Churn Management
Reporting
Analytics

+7 more

About Niche

niche.com

Niche is a data-driven platform that helps students, parents, renters, and job-seekers discover, compare, and evaluate K‑12 schools, colleges, neighborhoods, and employers across the U.S. It combines public data (test scores, demographics, outcomes), user reviews, and other sources to produce rankings, detailed profiles, and searchable reports. Niche also offers tools for college admissions research, scholarship searches, and products that help schools and real‑estate professionals with outreach and recruitment. The site’s goal is to make complex education and local data accessible and actionable for consumers and institutions.