Lead Support Specialist
Northbeam(10 days ago)
About this role
Northbeam is a fast-growing company that provides a marketing intelligence platform for eCommerce brands. They are seeking a Lead Support Specialist to manage customer support, troubleshoot issues, and collaborate with product teams to improve support systems in a remote-friendly environment.
Required Skills
- Excel
- Analytical Skills
- Problem-Solving
- Customer Support
- SaaS
About Northbeam
northbeam.ioNorthbeam is a marketing intelligence platform that helps performance marketers drive profitable growth by combining multi-touch attribution and media mix modeling powered by machine learning. It consolidates data across channels to attribute conversions, model media effectiveness, and forecast ROI so teams can optimize spend and creative. Northbeam surfaces actionable insights—channel ROAS, cohort LTV, and incrementality—to support data-driven budgeting and campaign optimization. Companies use it to measure true marketing impact, reduce wasted ad spend, and scale profitable customer acquisition.
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