Lead Technical Support Engineer
Airship(1 month ago)
About this role
An experienced technical leader role to establish Airship’s first dedicated APAC support presence and help shape regional support operations. The position combines regional team leadership with a senior technical presence to ensure high-quality, customer-facing support and to develop processes, documentation, and team capability in a fast-growing company.
Required Skills
- Team Leadership
- Technical Escalation
- Customer Support
- Troubleshooting
- Root Cause
- Cross-Functional
- Coding
- Documentation
- Onboarding
- Mentoring
+16 more
About Airship
airship.comAirship is a customer engagement platform that helps brands orchestrate personalized messaging across push notifications, in‑app messages, SMS, email, and web channels. It provides segmentation, automation, A/B testing, and real‑time analytics to drive retention, conversions, and lifecycle campaigns. Airship offers SDKs and APIs for developers alongside integrations with marketing stacks, enabling targeted, scalable omnichannel messaging.
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