Live Operations Agent - Bulgaria Remote
Relay(1 month ago)
About this role
The Live Operations Agent at Relay plays a crucial role in supporting couriers by providing real-time assistance with routing and operational efficiency. Responsibilities include managing inbound communication with couriers, monitoring delivery progress, coordinating rescue routes for unsuccessful deliveries, and ensuring timely completion of shifts while meeting key performance indicators. This role requires strong communication skills, effective multitasking, and the ability to work under pressure in a fast-paced environment.
Required Skills
- Inbound Communications
- Route Monitoring
- Delivery Instructions
- Shift Coordination
- Performance Metrics
- Documentation Updates
- IT Literacy
- Pressure Management
- Team Collaboration
- Customer Service
+5 more
About Relay
www.relaytech.coRelay is a tech-enabled delivery network that enhances e-commerce operations by providing fast, reliable, and sustainable delivery services. Focused on reducing delivery touchpoints, Relay utilizes a hyperlocal network and dynamic courier routing to ensure efficiency and cost-effectiveness. Their platform emphasizes real-time tracking, full visibility, and a seamless customer experience, making them a trusted partner for major retailers. With a strong commitment to sustainability, Relay aims to cut emissions and support businesses in achieving their operational goals.
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