CX Process Specialist

Wellhub(6 days ago)

HybridFull TimeMedior$84,771 - $113,344 (estimated)Customer Experience

About this role

A CX Process Specialist at Wellhub based in Brazil focused on improving global CX New Business operations by mapping, optimizing, and documenting customer-facing processes. The role supports creation of knowledge base materials and macro scripts, and partners with cross-functional teams to protect and enhance the customer journey as new products and features roll out.

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Required Skills

Process Improvement
Documentation
Data Analysis
Root Cause
Project Management
CX Operations
Investigative Mindset
Problem Solving
Collaboration
Communication

+4 more

Qualifications

Lean Six Sigma

About Wellhub

wellhub.com

Wellhub (formerly Gympass) is a corporate wellbeing platform that gives employers a single subscription to connect employees with fitness, mindfulness, nutrition, sleep and broader wellness resources. It aggregates in‑person partners (gyms and studios) and digital content and programs so teams can access classes, coaching and self‑care tools in one place. Employers use Wellhub to support employee health, engagement and productivity while simplifying benefits administration and wellbeing offerings.