Manager, Customer Care - APAC
Arco Educação (29 days ago)
About this role
This role will build, scale, and lead Remote’s Customer Care team in EMEA, establishing foundational CX programs and operational processes for a globally distributed workforce. The manager will drive data-led improvements to CX metrics, reduce manual work, and own escalation and feedback loops into product, training, and operations. The position is hands-on and proactive, suited to someone who thrives in early-stage, fast-paced environments and asynchronous remote work.
Required Skills
- Operational Thinking
- Program Management
- People Management
- Performance Management
- Coaching
- Hiring
- Data Analysis
- Root Cause
- Reporting
- Process Improvement
+6 more
About Arco Educação
dailyremote.comDailyRemote is a job marketplace focused on remote and work‑from‑home opportunities, aggregating thousands of online listings across software, design, support, sales, writing and many other categories. The site serves both job seekers and employers — offering searchable listings, employer job posting tools, and a paid Premium option for enhanced visibility or features. In addition to job listings, DailyRemote provides resources like career advice, a remote work blog, a glossary, tools, a newsletter, and active community channels (LinkedIn and Facebook) to help people build and succeed in remote careers.
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