Manager Customer Onboarding
Malt(1 month ago)
About this role
This role leads Malt’s Customer Onboarding team within the Operations division, overseeing both client activation and freelancer onboarding activities. The position is responsible for positioning the team as a strategic partner to Sales while ensuring a high-quality user experience. It involves scaling operations through process, tooling, and automation improvements, and close collaboration with Product, Business Operations, and Tech. The leader will shape team culture, drive change, and support Malt’s mission to transform the future of work.
Required Skills
- Team Leadership
- People Management
- Coaching Skills
- Performance Monitoring
- KPI Reporting
- Change Management
- Process Optimization
- Data Analysis
- User Experience
- Scalability Planning
+13 more
About Malt
malt.comMalt is a European freelance marketplace that connects companies with independent tech, design, marketing and consulting professionals. The platform offers searchable freelancer profiles, matching tools, secure contracts and payments, and invoicing to simplify project-based engagements. Malt emphasizes quality and trust through verified work histories, client reviews, and support for legal/compliance and billing across multiple European markets. Companies use Malt to scale teams flexibly with vetted independent talent.
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