Manager, Customer Service I

Chewy(1 month ago)

Hollywood, FLOnsiteFull TimeManager$57,233 - $76,562 (estimated)Customer Service

About this role

The Manager, Customer Service at Chewy is a people leader based in Hollywood, FL responsible for overseeing the customer service function and fostering an engaging, high-performing workforce. The role emphasizes driving operational excellence and a customer-first approach to ensure a superior service experience. Chewy is seeking a dynamic, goal-oriented leader with experience in high-volume contact center environments.

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Required Skills

Leadership
Coaching
Team Building
Collaboration
Data Analysis
Process Improvement
SOPs
Performance Management
Onboarding
Contact Center

+3 more

Qualifications

BS/BA Degree or Equivalent

About Chewy

chewy.com

The provided page contains only embedded scripts and no visible company text. KPSDK appears to be a lightweight client-side analytics and performance SDK that helps websites capture page timing, user interactions, and error reporting with minimal overhead. It offers real-time metrics, event batching, and integrations with common analytics and APM tools to surface performance bottlenecks and user behavior. Teams integrate KPSDK via a small script tag and configure sampling, privacy controls, and custom events to balance data fidelity and site performance.