Manager, Customer Success - New Verticals

Attentive(10 days ago)

RemoteFull TimeManager$145,000 - $155,000Customer Success

About this role

Manager for Attentive’s Strategic New Verticals Customer Success team responsible for leading and developing a group of Customer Success Managers focused on non-traditional e-commerce verticals. The role partners with cross-functional teams and customer stakeholders to align on outcomes and maximize value from Attentive’s SMS and email marketing platform. It is an entrepreneurial leadership position within a high-growth AI-powered marketing SaaS company.

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Required Skills

Account Prioritization
Quarterly Reviews
Annual Planning
Success Plans
Cross-Functional
Data Analysis
Value Selling
Commercial Negotiation
Coaching
Recruiting

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About Attentive

attentive.com

Attentive is an AI-powered SMS, RCS, and email marketing platform that helps brands deliver personalized 1:1 experiences across channels. Its products include messaging (SMS & RCS), email, list-growth tools, and Attentive AI for real-time data capture, segmentation, and automated campaign optimization. The platform emphasizes conversational messaging, advanced targeting, and integrated workflows to drive revenue, loyalty, and engagement for retailers and direct-to-consumer brands. Founded in 2016 and based in Hoboken, NJ, Attentive reports strong customer ratings and measurable growth outcomes.