Enterprise Customer Success Manager
Flip
About this role
An Enterprise Customer Success Manager at Flip will own strategic relationships in either the healthcare or e-commerce/retail verticals, ensuring customers realize measurable business impact from the product. The role partners across product, sales, and marketing to lead implementations, influence roadmap decisions, and expand customer advocacy. This position is based in NYC or Playa Vista, CA and requires onsite presence Monday–Friday.
Skills
About Flip
flipcx.comFlip is a Voice AI company that builds voice-enabled experiences for eCommerce and transportation brands. They help retailers and transport operators deploy conversational interfaces—for customer support, voice shopping, booking and tracking—to improve customer experience and engagement. Flip focuses on integrating voice technology into brands’ existing systems to drive faster service, higher conversions, and more personalized interactions.
Recent company news
Business InsiderThe mysterious demise of a $1 billion social shopping app
Sep 12, 2025
The Mac ObserverApple Reportedly Cancels iPhone ‘Flip’, Calls It “Unnecessary”
2 days ago
Crunchbase NewsExclusive: Flip Raises $20M Series A For Its Verticalized Approach To AI-Based Customer Service
Jan 13, 2026
SFGATECalifornia tech startup once worth $1 billion shuts down
Aug 29, 2025
The SaaS NewsFlip Raises $20 Million in Series A
Jan 14, 2026
About Flip
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Flip.
Salary
$110k – $150k
per year