Manager, Customer Success

Pearl Health(2 months ago)

HybridFull TimeManager$111,667 - $145,871 (estimated)Customer Success

About this role

The Manager of Customer Success at Pearl Health is responsible for overseeing the post-sale success of primary care provider accounts, guiding them through the transition to value-based care. This role involves managing the entire customer journey, facilitating onboarding and product adoption, leading strategic engagements, and collaborating with internal teams to enhance provider performance. A key focus is on leveraging data to drive insights and ensuring customer satisfaction, while also contributing to contract renewals and account expansion efforts.

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Required Skills

Customer Success Management
Relationship Building
Strategic Thinking
Onboarding
Product Adoption
Customer Engagement
Data Analysis
Collaboration
Presentation Skills
Empathy

+6 more

Qualifications

Bachelor's degree or equivalent professional experience

About Pearl Health

pearlhealth.com

Pearl Health is a healthcare technology company focused on transforming the delivery of care through value-based models. By leveraging advanced AI technologies, Pearl Health helps healthcare providers orchestrate care journeys, automate workflows, and optimize their performance and financial stability. The company empowers health systems and physician networks to enhance patient outcomes while aligning economic incentives, ultimately driving sustainable growth in the evolving Medicare landscape. Pearl Health is dedicated to improving health outcomes through innovative, technology-driven solutions that benefit both providers and patients alike.