Manager, Customer Success
SmartBear(13 days ago)
About this role
The Manager, Customer Success at SmartBear is a leadership role based in Somerville, MA, overseeing a local team of Customer Success Managers and reporting to the Senior Director of Customer Success. This hybrid position supports scaling the Customer Success function to drive long-term customer value and acts as the frontline CS leader for the Boston office.
Required Skills
- Customer Success
- Team Leadership
- Coaching
- Renewal Management
- Retention
- Forecasting
- Data Analysis
- Stakeholder Management
- Account Management
- Cross-Functional Collaboration
About SmartBear
smartbear.comSmartBear provides testing, API and developer tooling that helps teams build, test, monitor, and deliver higher‑quality software. Its product suite includes automated functional and UI testing, API design and testing (Swagger/ReadyAPI/SwaggerHub), code review and collaboration tools, and application performance and synthetic monitoring. Development and QA teams use SmartBear to integrate testing and monitoring into CI/CD pipelines, accelerate delivery, and reduce defects.
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