Senior Customer Success Manager

Nayya(1 year ago)

HybridFull TimeSenior$110,000 - $140,000Customer Success

About this role

This role is an early Customer Success position responsible for defining and scaling Nayya’s customer success function across carriers, brokers, HR tech providers, and employers. The person will act as a customer advocate who leverages data and cross-functional collaboration to influence the product roadmap and drive long-term customer value. They will also help build the playbook, partnerships, and communications strategies that maximize impact for employer customers.

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Required Skills

Customer Success
Relationship Management
Data Analysis
Stakeholder Management
Product Collaboration
User Adoption
Retention Tracking
Communication
Project Management
Business Reviews

+1 more

Qualifications

About Nayya

nayya.com

Nayya is an AI-driven benefits and financial‑wellness platform that acts as an agentic adviser to help employees make smarter health and wealth decisions. The company uses anticipatory intelligence and personalized guidance to simplify complex benefits choices, enrollment, and ongoing navigation for employers and their workforce. Nayya works with employers and partners via its platform and app, and publishes research and insights (e.g., its HR Trust Paradox report) on how employees use AI for benefits guidance. Its mission is to create a future where AI turns overwhelming benefits choices into clear paths and guidance arrives ahead of the question.