Senior Customer Success Manager
Nayya
About this role
This role is an early Customer Success position responsible for defining and scaling Nayya’s customer success function across carriers, brokers, HR tech providers, and employers. The person will act as a customer advocate who leverages data and cross-functional collaboration to influence the product roadmap and drive long-term customer value. They will also help build the playbook, partnerships, and communications strategies that maximize impact for employer customers.
Skills
Qualifications
About Nayya
nayya.comNayya is an AI-driven benefits and financial‑wellness platform that acts as an agentic adviser to help employees make smarter health and wealth decisions. The company uses anticipatory intelligence and personalized guidance to simplify complex benefits choices, enrollment, and ongoing navigation for employers and their workforce. Nayya works with employers and partners via its platform and app, and publishes research and insights (e.g., its HR Trust Paradox report) on how employees use AI for benefits guidance. Its mission is to create a future where AI turns overwhelming benefits choices into clear paths and guidance arrives ahead of the question.
Recent company news
Business InsiderHow a little-known AI startup found itself in the middle of a Google privacy firestorm
Oct 9, 2025
Healthcare IT TodayNayya Acquires Northstar and Unveils First-of-its-Kind Agentic AI Health and Wealth Benefits Solution
Oct 16, 2025
Dallas InnovatesTango Appoints Former Nayya Health Exec as Chief Technology Officer
1 month ago
The American BazaarGoogle employees must share data with AI tool to access health benefits: Report
Oct 9, 2025
LinkedInGoogle told employees who want health benefits that they must allow a third-party AI healthcare tool to access their data, a move that has rankled some staff members. Google updated its policy after publication of this story. "Our intent was not reflected in the la
Oct 9, 2025
About Nayya
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Nayya.
Salary
$110k – $140k
per year